WHAT IS THINGS FESTIVE ALL ABOUT?
At Things Festive, we believe that a wedding should be as unique and special as the bride and groom. It should reflect a couple’s personality and style. Here, you’ll find an extensive collection of wedding accessories, many of which are exclusive and designed to personalize your wedding and make it everything that you dreamed it could be. Many of our accessories are themed and allow you to celebrate your heritage as well as your big day. From wedding favors to decorations to attendant gifts, you'll find it here at Things Festive. You’ll also find gifts and accessories for anniversaries and welcoming a new baby.
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WHY CAN'T I ADD A SPECIFIC PRODUCT TO MY CART?
Your product may be marked as out of stock, unavailable to your location, or discontinued. For items marked as out of stock you can choose to be notified as soon as they come back in stock by clicking the link above the item and filling out appropriate details. Items that have been discontinued are no longer available.
Please contact customercare@thingsfestive.com for more information.
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IS A PRINTED WEDDINGSTAR CATALOG AVAILABLE?
Yes. To purchase our Magazine click here.
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HOW CAN I FIND A SPECIFIC PRODUCT?
Here are some easy ways to find products in our online catalog:
Use the "Shop" menu to browse through our catalog by category or subcategory.
To search for a specific product, enter your keywords in the "search" box on any page. You will be able to narrow your search through the links on the left hand side. Try narrowing your search "By Product Type", "By Price", or by any of the other options to find exactly the accessory you are looking for.
To see all our products, use the Alphabetical Product List and browse through thousands of wedding accessories.
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HOW CAN I PERSONALIZE A SPECIFIC PRODUCT?
We carry a wide range of personalized products. When a product can be personalized, there will be a personalize tab on the product page that contains information on personalization. To personalize a product, first add it to your cart. On the next page, you will see a link that reads "Click to personalize this item". You will then follow steps to choose your personalization options.
The personalization details will be displayed in your shopping cart, and the personalization cost will be added to the product cost.
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HOW DO I PLACE AN ORDER?
When you find a product you like, click on the image to view more details about the product. For many products you will be given a choice of colors or styles to allow you to customize these quality products for your wedding. Once you have selected the appropriate options, click the "Add To Cart" button to add the item to your shopping cart. The item will be added to your cart, and you will be given the option to continue shopping or to view the contents of your cart.
You may view your shopping cart at any time buy clicking on the shopping cart icon located at the top of each page or by clicking the "View Cart" link located on the bottom of each page.
When you view your cart you can change product amounts or remove products or personalization.
When you are completely satisfied with your order click "Proceed to Checkout". This will take you to our secure server where you can enter your payment and shipping options. All transactions are encrypted for your security.
After you enter your payment and shipping information, you will be asked to confirm your details and approve your order. Once your order is approved, you will receive a confirmation e-mail that contains your order details.
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CAN I ORDER A SAMPLE OF A SPECIFIC PRODUCT?
Samples are available for a variety of our products. Click the "Samples" link on the menu to see all products available as samples. Samples of personalizable products will often include sample personalization.
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CAN I PLACE AN ORDER OVER THE TELEPHONE?
No, we do not accept phone orders.
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WHAT CREDIT CARDS DO YOU ACCEPT?
We are happy to accept MasterCard and Visa. All Credit Card information is processed through our secure server.
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WHAT OTHER PAYMENT METHODS DO YOU ACCEPT?
We do not accept any other payment methods.
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WILL TAX BE CHARGED ON MY ORDER?
No Taxes will be added.
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WHAT CURRENCY ARE PRICES IN?
All Prices are in United States Dollars.
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CAN I SEE PRICES IN A DIFFERENT CURRENCY?
You may use the "Change Currency" function on this site to view estimated prices in 59 international currencies. Please see How Do I Change My Viewing Currency? below.
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HOW DO I CHANGE MY VIEWING CURRENCY?
Click on the "Change Currency" link on the top navigation. The most popular currencies will be listed. If you see the currency you would like to use, simply click the name.
If you do not see the currency you would like to use, click the "Additional Currencies" link to see the full list of available currencies. You will then be able to click on the currency you would like to use.
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HOW ACCURATE ARE YOUR CURRENCY CONVERSION RATES?
Our currency conversion rates are updated daily and will be consistent with market values. However, each credit card company will convert values differently, and we do not guarantee that values shown on the site will match your final bill.
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WHAT ARE YOUR SHIPPING RATES?
Jump to United States | Canada | Hawaii, Alaska & Puerto Rico | NewFoundLand & Labrador | Nunavut, NWT & Yukon | International
 | TO UNITED STATES:
Excluding Hawaii, Alaska, Puerto Rico & Territories | REGULAR GROUND | | EXPRESS | | | Magazine Only | $6.00 USD | | $18.00 USD | | | Orders Up To $150.00 USD | $9.75 USD | | $23.75 USD | | | Orders Up To $300.00 USD | $12.00 USD | | $26.00 USD | | | Orders Over $300.00 USD | $18.00 USD | | 10% of order total
$32.00 USD minimum | | | | | TO CANADA:
Excluding Newfoundland, Labrador, Nunavut, NWT & Yukon | REGULAR GROUND | | EXPRESS | | | Magazine Only | $6.00 USD | | $18.00 USD | | | Orders Up To $150.00 USD | $9.75 USD | | $23.75 USD | | | Orders Up To $300.00 USD | $12.00 USD | | $26.00 USD | | | Orders Over $300.00 USD | $18.00 USD | | 10% of order total
$32.00 USD minimum | | | | | | TO HAWAII, ALASKA & PUERTO RICO, USA: | REGULAR GROUND | | EXPRESS | | | Magazine Only | $6.00 USD | | $18.00 USD | | | Orders Up To $150.00 USD | $19.75 USD | | $33.75 USD | | | Orders Up To $300.00 USD | $22.00 USD | | $36.00 USD | | | Orders Over $300.00 USD | $28.00 USD | | 10% of order total
$42.00 USD minimum | | | | | | TO NEWFOUNDLAND & LABRADOR, CANADA: | REGULAR GROUND | | EXPRESS | | | Magazine Only | $6.00 USD | | $18.00 USD | | | Orders Up To $150.00 USD | $19.75 USD | | $33.75 USD | | | Orders Up To $300.00 USD | $22.00 USD | | $36.00 USD | | | Orders Over $300.00 USD | $28.00 USD | | 10% of order total
$42.00 USD minimum | | | | | | TO NUNAVUT, NWT & YUKON, CANADA: | REGULAR GROUND | | | | | Magazine Only | $10.00 USD | | | | | Orders Up To $150.00 USD | $30.00 USD | | | | | Orders Up To $300.00 USD | $60.00 USD | | | | | Orders Over $300.00 USD | $75.00 USD | | | | | | | TO INTERNATIONAL:
All orders sent outside Canada & the United States
including American Samoa, Baker Island, Guam, Howland Island, Jarvis Island, Johnston Atoll, Kingman Reef, Midway Islands, Navassa Island, Northern Mariana Islands, Palmyra Atoll, Virgin Islands, Wake Island | | | SHIPPED BY COURIER VIA EXPRESS | | | Magazine Only | $49.99 USD | | | | Orders | 35% of order total
$50.00 USD minimum | | | | Each country handles imported goods differently. You will be responsible for any customers or duty charges that may be applicable. Due to the bulkiness of some of our items, shipping costs may greatly exceed the 35% listed above. In these rare cases you will be contacted with the exact shipping rates before we process the order. | | |
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HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
Delivery of your items can take anywhere from Array business days, depending on your location and the shipping method you select at Checkout. Business days are Monday-Friday, excluding federal holidays.
We recommend choosing "Express" Shipping for "Rush" Orders.| | | REGULAR GROUND | | EXPRESS | | WITH PERSONALIZATION | | | TO UNITED STATES | | 6 - 10 business days | | 5 - 6 business days | | add 3 business days | |  | | TO CANADA | | 6 - 10 business days | | 5 - 6 business days | | add 3 business days | | | | TO HAWAII, ALASKA & PUERTO RICO, USA | | 6 - 10 business days | | 5 - 6 business days | | add 3 business days | | | | TO NEWFOUNDLAND & LABRADOR, CANADA | | 6 - 10 business days | | 5 - 6 business days | | add 3 business days | | | | TO NUNAVUT, NWT & YUKON, CANADA | | 16 - 22 business days | | N/A | | add 3 business days | | | | TO INTERNATIONAL | | N/A | | 3 - 10 business days | | add 3 business days | | |
Due to high temperatures between May 1 - Sept 1, we recommend all candles be shipped using our express method. Orders with candles may be delayed up to 5 business days. Any melted candles shipped by ground will not be accepted for returns.
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HOW DO I TRACK MY ORDER?
Check the status of your most recent orders by visiting our Order Tracking page. This is the easiest and fastest way to get the most current information on your order.
1. Enter your 16 character Transaction Number. This number is included in your Order Email Confirmation or your printed Order Confirmation Page. Look for the line reading "Your transaction # is ..."
2. Click "Submit."
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DO YOU SHIP INTERNATIONALLY?
Yes we will ship anywhere worldwide. To view our international shipping rates click here.
Each country handles imported goods differently. You will be responsible for any custom or duty charges that may be applicable.
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WHERE WILL MY ORDER BE SHIPPED FROM?
Depending on product availability, orders will be sent from our store or directly from the manufacturer, Weddingstar Inc..
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CAN I SHIP TO A P.O. BOX?
Express orders can not be shipped to a P.O. Box address. All regular ground orders can be sent to a P.O. Box address. Orders being delivered to a P.O. Box can take an additional 2-3 business days to arrive.
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CAN MERCHANDISE BE RETURNED?
We stand behind our products 100%. If you are not completely satisfied, you must contact us within 10 days for a refund*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Credit for the return will apply only to the purchase price of the product. Shipping and processing charges will not be refunded.
*IMPORTANT
No returns on opened products, food/candy items or colored decorations such as streamers, candles, etc. Items personalized as per order cannot be returned. Candles shipped by ground during the summer months cannot be returned.
NOTE: Colors vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact color match for every item, small variations in color serve to enhance the overall effect of your color scheme. Products seen on the online catalog do not always represent an identical color match. Color reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.
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HOW SECURE IS YOUR WEBSITE?
Your need for privacy is a priority. Because of this, we have taken the appropriate measures to secure all confidential information provided when making purchases. SSL (Secure Socket Layers) is used to safeguard against hacker intrusion. Any information provided for the purpose of processing an online order remains private and will never be sold to outside parties.
Your personal information will remain the exclusive property of THINGS FESTIVE and our cooperating manufacturer, Weddingstar Inc..
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WHAT IS YOUR PRIVACY POLICY?
Your privacy is our priority. Click here to review our detailed
privacy policy.
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WHAT SHOULD I DO IF I AM HAVING DIFFICULTY WITH THE WEBSITE?
We take pride in the performance of our website but sometimes we
hear from people who have had problems getting through.
In our experience, performance problems on the Internet can occur
for a variety of different reasons, including the time of day,
congestion on the Internet itself, problems at an individual
Internet Service Provider, or problems at a website. It's
always possible that you tried us at a time when we were very busy.
We'd like to encourage you to try us again soon, and if the problem
persists please email customercare@thingsfestive.com to try to find out what is causing it.
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HOW DO I TURN MY COOKIES ON WITHIN MY BROWSER?
This will depend on what type of computer, browser and browser
version you are using. A good place to start for help with turning cookies on is
the online Help within your browser. ‘Help’ is usually one of the choices
along the top menu bar. Look/search for information on enabling or disabling cookies.
You may also find information on cookies under help topics involving security.
MICROSOFT INTERNET EXPLORER 6.x
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
In the "Settings" area, click on the "Advanced..." button.
Put a check in the box marked "Override automatic cookie handling."
Click "OK."
Click "OK" again.
After you reload the page you are on, your cookies should be enabled.
|
MICROSOFT INTERNET EXPLORER 7
Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
In the "Settings" area, click on the "Advanced..." button.
Put a check in the box marked "Override automatic cookie handling."
Click "OK."
Click "OK" again.
After you reload the page you are on, your cookies should be enabled.
| FIREFOX 2.x
Select "Tools." from the menu bar.
Select "Options."
Select "Privacy."
In the "Cookies." section
Check "Accept cookies from sites."
Click "OK." | SAFARI 6.x
Select "Preferences" from the Safari menu.
Scroll down to the "Cookies" section.
To enable:
Select "Always."
Close Window. |
NETSCAPE COMMUNICATOR 7.x
Select "Preferences" from the Edit menu.
Click on the "Advanced" selector.
Click the "Cookies" option.
Scroll down to the "Cookies" section.
To enable:
Select "Enable all cookies."
Click "OK."
| NETSCAPE COMMUNICATOR 4.x
Select "Preferences" from the Edit menu.
Find the "Cookies" section in the "Advanced" category.
To enable:
Select "Accept all cookies" (or "Enable all cookies").
Click "OK." |
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